How can we help?
Answers about buying, paying, receipts, downloads and running models. If yours is not here, write to us or ask in the community.
Get in touch
Email
Write to us about an order, a download or anything else. We reply within one to two business days.
Send an emailDiscord community
Ask questions, share what you are building and hear about new models first.
Join the DiscordSupport form
Signed in? Send a message from your account page and it is filed with your account details.
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Feature ideas, model requests, deployment questions and bugs. You get a reference by email.
Write to us
Start here
- ModelsEvery model, with its base model, use cases, example results and the script to run it.
- Your libraryEverything you own. Download any version of a model.
- Account & download keysCreate the download key the intura-ai SDK uses.
- Billing & receiptsYour purchases and a PDF receipt for each one.
Feedback
Tell us what to build, fix or change
Feature ideas, model requests, deployment questions, bugs — anything. You get a reference by email, and signed-in readers can follow every request in their account.
Frequently asked questions
Buying & early-bird pricing
What do I get when I buy a model?
The model itself, to download and run on your own hardware, and every future version of it. You buy once; nothing renews and there is nothing to cancel.
How does early-bird pricing work?
Models are free to claim. Every extension shows an original price and a current price from its active tier: the first 20 buyers of each extension pay $0, then it sells at its list price. Each extension page shows the price today and how many early-bird spots are left.
Is the Indonesian build the same product as the English one?
No. Each language build is its own product with its own price. A product page links to the other language when one exists.
Payments
Which payment methods can I use?
Two. Card and international payments go through Airwallex and are charged in US dollars. Indonesian methods — QRIS, virtual accounts and e-wallets — go through Xendit and are charged in rupiah. You choose at checkout.
How is the rupiah price worked out?
Prices are set in US dollars. When you pick an Indonesian method, the dollar price is converted at the day’s reference rate (usually the European Central Bank’s), rounded up to the whole rupiah. The Indonesian site shows prices in rupiah at that same rate. Xendit’s payment page shows the amount before you pay, it is the amount you are charged, and your receipt records the rate.
Do you see my card details?
No. You pay on Airwallex's or Xendit's own payment page; card and account details never reach this website.
I paid but the product is not in my library.
Ownership is granted when the payment provider confirms the payment, which is usually within a minute. If it is still missing after that, write to us with the receipt number from your billing page.
Receipts & invoices
Where do I get a receipt?
Every purchase, free ones included, is listed on your billing page with a PDF receipt to download.
Can the receipt show my company name?
The receipt carries the workspace name on your account. Write to us if you need other details on it.
Downloads & download keys
How do I download a model?
Open your library and get download links for any version, or let the intura-ai SDK fetch it with a download key. Each file comes with its SHA-256.
What is a download key?
A key you create on your account page. The intura-ai SDK and CLI use it to download the models you own. It cannot download anything you do not own, and you can revoke it at any time.
Running models with the intura-ai SDK
How do I run a model?
pip install "intura-ai[local]", set INTURA_API_KEY to a download key, and run the script on the model's page. It downloads the build once, then runs on your CPU.
Does a model call Intura when it runs?
No. After the download, a model runs entirely on your machine — no network call and no key.
What hardware do I need?
A CPU is enough. Each model page lists where it runs, its size and its parameters.
Refunds
Can I get a refund?
Purchases are final and non-refundable, except where a refund is required by applicable law, as the Terms of Service set out. If something went wrong with a charge, write to us with the receipt number and we will look into it.
Account
How do I sign in?
With a link we email you, or with Google. There is no password.
Can my team share one account?
Purchases belong to the account's workspace. Write to us if your team needs more than one person on it.