Insights & Analytics Reports
In-depth analytics reports from social listening, sentiment analysis, and market intelligence — powered by Intura.
Travel & HospitalityApp ReviewsCustomer ExperienceTravel App Reviews 2026: Support Complaints Up 15%, Service Praise Down 22% Across 50,497 Google Play Reviews
Complaints about travel app customer service rose 14.6% between Q1 and Q3 2026, while praise for helpful service fell 22.4%. Across 15,166 negative Google Play reviews of 13 apps, refunds (21.7%) and support failures (19.9%) outrank app bugs (7.0%) about three to one. When money is involved, reviewers call the platform a scam 2.5 times as often.
67% positive2.9% neutral30% negativeScore 0.35
11 minReport details
Travel & HospitalityJapanConsumer DemandThe Passport Generation: Why Japan Became Indonesia’s Dream Trip, and Why Paperwork Is Now the Barrier, Not Price
Japan leads Indonesian travel demand: 11 of the top 100 travel questions this week name it, ahead of Schengen Europe (8) and Singapore (4), and only 3 of those 11 are about cost. Indonesian arrivals in Japan rose 13.0% to 379,700 in the first half of 2026 while total outbound trips fell 3.88%. Visa and passport questions make up 27% of consumer demand, yet reach at most 2.7% of AI answers.
72.7% positive27.3% neutral0% negativeScore 0.73
10 minReport details
AI OverviewGEOGoogle SearchGoogle AI Overview in Indonesia: A 1,000-Keyword Study of Who Gets Cited When 93% of Searches Get an AI Answer
Google's AI Overview appeared on 93.0% of the 1,000 Indonesian keywords we tested in July 2026. YouTube is the most-cited domain in every category — 19.3% of all 7,140 citations — while news and media outlets collect just 7.0%. In Health, two portals (Halodoc and Alodokter) appear in 94.6% of AI answers, and the only queries Google leaves to the classic SERP are real-time and local ones.
93% positive7% neutral0% negativeScore 0.93
15 minReport details
AI SearchGEOGeminiGemini AI Search in Consumer Categories: A 1,250-Prompt Study of Citations and Brand Visibility in Indonesia
Two-thirds of Indonesian consumer questions never touch the live web: only 34.2% of 1,250 Bahasa Indonesia prompts triggered Google Search grounding in Gemini. Inside the grounded minority, 1,089 domains compete for 3,089 citations and no single site holds more than 7% of any category. Meanwhile the answers themselves name 253 distinct brands and platforms — Electronics answers carry 4.6 brands each, and Traveloka appears in 17.2% of all travel answers, searched or not.
34.2% positive65.8% neutral0% negativeScore 0.34
16 minReport details
World Cup 2026Sentiment AnalysisPrediction MarketsWorld Cup 2026: Social Sentiment, Odds & the Favorites’ Curse
Spain and France opened as co-favorites at roughly 16% each — yet pre-tournament favorites have gone just 3-8 since 1978, the last being Spain in 2010. And the most-talked-about World Cup moment in US social media wasn’t a goal: Shakira’s halftime announcement drew 49,385 mentions (74% positive), out-buzzing every football story. A sourced read on odds, prediction markets, and sentiment for the 2026 World Cup.
60% positive8% neutral32% negativeScore 0.28
9 minReport details
PertamaxPertaminaBBMPertamax +32% Overnight: How Indonesian Social Media Reacted to the 10 June 2026 Fuel Price Hike
At 00:00 WIB on 10 June 2026 Pertamina raised Pertamax 32.11% to Rp16,250/liter. Within hours "Pertamax", "Pertamina", "Pertalite" and the satirical song "MBG (Mas Bahlil Ganteng)" trended on X, and same-day coverage described the discourse as protest-dominated. This report maps the reaction across X, TikTok, Instagram, Facebook and Threads — clusters, entities, timeline, and the data caveats.
40.3% positive27.9% neutral31.7% negativeScore 0.09
16 minReport details
RupiahIHSGBank IndonesiaDefending the Rupiah: Inside Indonesia's One-Month Policy Response (May–June 2026)
Between 4 May and 4 June 2026 the rupiah broke Rp18,000 and the IHSG hit its lowest since 2021. Authorities defended with rate hikes, intervention, export rules, and market backstops — yet sentiment turned 72.2% negative. Here is the step-by-step of what they did and why it did not work.
19.4% positive8.5% neutral72.2% negativeScore -0.45
14 minReport details
Social ListeningThreadsIndonesiaWhen Students Become the Press: Online Discourse on an Alleged Sexual Harassment Case at an Indonesian Law Faculty — Threads Discourse Analysis (April 2026)
1,023 posts. 867 accounts. 324K engagements in 8 days. A content-signal breakdown of how online discourse surrounding a reported sexual harassment case involving law students unfolded on Threads — who amplified it, what framing performed, and why the conversation died without an answer.
12.8% positive78.6% neutral8.6% negativeScore 0.04
12 minReport details
ThreadsChatGPTIndonesiaChatGPT Conversations on Threads Indonesia: Posting Window, Account Signal, and Thread-Length Benchmarks (Q1 2026)
Context-first analysis of 312 ChatGPT-related Threads posts in Indonesia using qcut binning. Maps the most stable posting hours, verified account lift, and thread-length sweet spot for better engagement outcomes.
55% positive34% neutral11% negativeScore 0.36
8 minReport details
TikTokTravelIndonesiaWhat Makes Indonesian Travel Content Go Viral on TikTok: 90-Post Content Intelligence Report
Content intelligence from 90 Indonesian TikTok travel posts (Mar–Apr 2026). Which content angles, video lengths, and audio strategies drive the highest engagement — with real post examples and actionable recommendations.
97% positive1% neutral2% negativeScore 0.85
8 minReport details
ChatGPTOrganic TrafficIndonesiaIndonesian ChatGPT Users on Threads: 2,043 Posts, 1M+ Engagements & Where the Opportunities Are
Traffic, intent, and monetization analysis of 2,043 Threads posts about ChatGPT by Indonesian users — March 2025 to April 2026. Reveals which industries drive demand and where the highest-priority business opportunities sit.
48% positive44% neutral8% negativeScore 0.42
12 minReport details
Sentiment AnalysisStartup EcosystemIndonesiaStartup Indonesia Sentiment: What 1K+ Threads Conversations Reveal About the Ecosystem
Sentiment and cluster analysis of startup conversations on Threads Indonesia — covering topics, industries, emotions, and entity sentiment across 12 clusters from funding frustrations to AI optimism.
52.3% positive23.8% neutral15.9% negativeScore 0.33
15 minReport details